Request Portal
A maintenance request portal that lets tenants, staff, or residents submit requests easily. Requests become work orders in your CMMS so nothing falls through the cracks.
The problem
Requests arrive by phone, email, or paper and get lost or delayed. There’s no standard form, no tracking, and no link into the work order system—so backlogs and unhappy requesters grow.
- Requests scattered across email and phone
- No tracking or status for requesters
- Manual entry into work order system
- No visibility into request volume or SLAs
How it works
Requesters submit via a simple portal (or form); you get a ticket that becomes a work order with one click. They can see status; you assign, execute, and close in the same CMMS. All requests are tracked for reporting.
Operational benefits
- One place for all maintenance requests
- Faster intake and no lost requests
- Requesters can see status without calling
- Data for SLAs and capacity planning
Ready to try Request Portal in one platform?
Cornerstone OS brings work orders, assets, dispatch, and reporting together. Built for facility maintenance companies, industrial / manufacturing maintenance, school district maintenance teams, and healthcare facility maintenance teams.