Request Portal
A maintenance request portal that lets tenants, staff, or residents submit requests easily. Requests become work orders in your CMMS so nothing falls through the cracks.
The problem
Requests arrive by phone, email, or paper and get lost or delayed. There’s no standard form, no tracking, and no link into the work order system—so backlogs and unhappy requesters grow.
- Requests scattered across email and phone
- No tracking or status for requesters
- Manual entry into work order system
- No visibility into request volume or SLAs
How it works
Requesters submit through a dedicated portal URL—no login required. You receive a structured ticket that converts to a work order in one click. Requesters see status updates automatically; you assign, execute, and close in the same system.
Operational benefits
- One place for all maintenance requests
- Faster intake and no lost requests
- Requesters can see status without calling
- Data for SLAs and capacity planning
See Request Portal in the full platform
Request Portal is one module in a connected maintenance operations platform. Start a free trial to see how it works alongside work orders, PM, dispatch, assets, inventory, and operations reporting—or browse the full product overview.